If you’ve placed your trade-in order, but haven’t yet posted your iPhone to us, and you change your mind you can then choose not to send it to us. As easy as that.
However, this means you won’t be able to trade in this iPhone with us in the future.
If our couriers already collected your iPhone to us, you won’t be able to cancel the trade-in.
If you have any other questions or problems with your trade-in, then please email us at firstname.lastname@example.org