Our Help Center

General Questions

What is SellTrade About?

When you’re looking to sell your Apple iPhone, it’s good to know that SellTrade is here to provide you with a great price for your old iPhone.
Our iPhone trade in service provides our clients with the best possible deal.

To sell iPhone handsets here at SellTrade, select the iPhone model and make a few selections after that so that we have your iPhone’s condition and you will get an instant value for your iPhone.
If you’re happy with our price, choose the ‘Sell Now’ option. You will have money in your account in no time.

Don’t forget that at SellTrade we also accept broken or damaged iPhone’s. It should however not be totally destroyed.
Follow the same process as outlined above to send us your damaged iPhone.

At SellTrade you can even sell your brand new iphone.

We are honoured to be referred by our existing customers to the new ones as we know that satisfied customers is the best source for new business.

How it Works

1. You accept our Online Quotation for your iPhone and the transaction begins.

2. Withing 48 hours a Sales Kit will be delivered to you which includes all the packaging & instructions you will need to safely ship your iPhone to us. The shipping Fee is Prepaid. Thus no cost to you.
Your payment also gets guaranteed by an Escrow Service. They are like a Bank. Thus your payment gets guaranteed even before you ship your iPhone to us.

3. When we receive the iPhone (Normally within 48 hours) you will be notified that we received your iPhone.

4. Within 24 hours (Monday – Friday) we will verify that the iPhone is what you promised it to be via our Online Quoting System. We have the option to accept or reject it.

5. If the iPhone is what you promised it to be via our Online Quoting System, then we will notify the Escrow service and they will immediately release your funds/quoted amount to your Bank Account.

6. Now. What if the iPhone is not what you promised it to be?
Maybe it’s the wrong Model or Not in the Promised condition.
We will requote you within 24 Hours with the new Price for your iPhone. Please Note: The price/quote for your iPhone might go down or up. You then have 48 hours to accept it.

Now only 2 things can happen: You accept the new quotation. You get paid as in Step 5 above.

Or:

If you don’t accept it we will return your iPhone at No Charge to your Physical address.

You get 48 Business hours to respond to the new Quotation.
No response in 48 hours we will assume you rejected the offer and the iPhone will be returned to you.

Why this works?
  1.  You get an Offer  for your iPhone via Online Quotation.
  2.  We deposit your funds(quoted price) at an Escrow Service.
  3.  We send you a “Welcome Kit” for Free. This includes everything you will need to send/ship the iPhone to us.
  4.  We receive your iPhone.
  5.  We Inspect the iPhone within 24 Hours after delivery.
  6.  If after inspection the iPhone is as described you get your money from the Escrow Service.
  7.  This way you are Guaranteed your Payment for your iPhone and we are Guaranteed that you will send us your iPhone as promised on our Online Quotation System.
How can I trust SellTrade for payment?

Without your Trust we don’t have a business, so we take this aspect very seriously!

We use an Escrow Service to remove any Risk in doing business with us.
This 100% Guarantees your payment before you ship your iPhone to us.

So what is an Escrow Service exactly?

an Escrow service is a 3d party nearly like a Bank who keeps your money secure until the iPhone have been delivered to us.

It’s that simple!

I have more than one iPhone to sell?

SellTrade will accept up to two iPhone’s per calendar month for our standard account holders.
If you have more than two iPhone’s to sell you must wait until the next month to make another sale to us.
We will soon have our Volume Seller account ready to avoid the above limitations.

Please send us a message if you interested in becoming a “Volume Reseller”

What condition should my iPhone be in for a trade in?

We accept both working and faulty iPhones for trade in.
However, your iPhone must meet the criteria below to be traded in:

Working phones must:
Power up
Be fully functional
Have no screen or case damage
Have no missing or damaged buttons
Have no water damage
Some normal wear and tear are acceptable.

Faulty phones must:
Not be crushed or bent
Have no components missing
Thus we don’t accept destroyed iPhones

Can I cancel my trade in?

If you’ve placed your trade-in order, but haven’t yet posted your iPhone to us, and you change your mind you can then choose not to send it to us. As easy as that.
However, this means you won’t be able to trade in this iPhone with us in the future.

If you’ve already posted your iPhone to us, you won’t be able to cancel the trade in.

If you have any other Questions or Problems with your trade in, please email us at: admin@selltrade.co.za

Do we accept iPhone's from outside of South Africa?

No. At present, we do not accept shipments from outside of South Africa.

How does Escrow work or What is Escrow anyway?

They a Government Licensed organisation.
Nearly like a Bank.
There Job is to make sure the transaction between you and SellTrade is completed – safely and securely!

This way you are guaranteed the payment for your iPhone because we pay them the money before you even send us the iPhone.
Your money for your iPhone gets secured by them and they act as a third party between you and us(SellTrade)
This way they reduce the risk of fraud by acting as a trusted third-party that collects, holds and only disburses funds/money when both Buyers and Sellers are totally satisfied.

Easy as that!

Instant Quotations

How do I determine the condition of my iPhone?

It is important to accurately rate the physical and functional condition of your iPhone.
These ratings are crucial to helping us to meet your expectations.
Please read below to decide in what “Condition” bracket your iPhone falls in.

Excellent:  Device is fully functional, looks brand new and has NO signs of wear (cracks, scratches, scuffs, marks, etc.).

Good:  Device is fully functional with slight wear such as faint scratches or scuffs (no cracks).

Fair:  Device is fully functional with moderate wear such as deep scratches or scuffs (no cracks).

Poor:  Device is fully functional with heavy wear including small cracks that do not interfere with the functionality

Broken:  Device is complete but has functional or physical problems that prevent it from working properly like water damage or a cracked touch screen that interferes with functionality.

Please note:  We do not purchase devices that are severely damaged or destroyed.

What determines my iPhone’s value?

Our researchers gather market data on a daily basis.
This allows us to offer the best price and to make sure you are getting the most up to date and competitive price for your iPhone.
After All we want you to get the best price possible!

What is a Working & Faulty iPhone?
Working:
Each iPhone should:
  • Turn on and off (with all buttons working)
  • Be fully functional* (cosmetic wear and tear is acceptable)
  • Have a fully working iOS (Operating System)
  • Have a working display (without cracks, pixel damage or defects)
  • Have a working touch screen (without cracks or chips)
  • Have no damage to rear glass or camera lens (no cracks or chips)
  • Not have a bent housing
  • Not be water-damaged (water indicators must not be red)

All the iPhone features such as Making calls, Wi-Fi, Camera, Video must work.

Faulty:
Each iPhone should:
  • Be intact – not crushed, bent or snapped in half
  • Not have any missing parts or components

Faulty examples: Water damaged, Broken/bleeding LCD (screen), blank display, no power up, faulty/cracked touch screen, faulty iOS, etc

All iPhones must not be iCloud locked and must be deregistered from any associated accounts.  All iPhones must be from a South African network or not locked.
iPhones locked to a network, not from South Africa will not be accepted.

Please see  SellTrade Full Terms of Sale Agreement.

What items can I sell to SellTrade?

You can sell new and used iPhone’s to SellTrade.
We will in the near future expand to iPads as well as Samsung products etc.
Subscribe to our newsletter to stay updated.

How long are quotes valid?

Once a quote is finalised (this is done when you complete the checkout process), we honour that quote for a period of 20 Business days.
This is from the time of the quote until we receive the item from you.
You will receive an email from us when your iPhone arrives here at our warehouse.

Before Shipping

What should I do about the personal data on my devices?

We advise you to delete all personal data from your iPhone, remove any SIM cards, and restore your devices to factory settings.
It is our policy to destroy any SIM cards we receive for your protection and we cannot return any that are included in your shipment.
We will also do a Full “Reset” on the device. No data will be left. Please note, this we definitely do, but it’s no guarantee.

What do I do with my SIM card?

We do not need your SIM card in order to trade in your iPhone.
You can remove your SIM card prior to sending us the iPhone.
If you forget, do not worry, we will dispose of your SIM card during our evaluation of your iPhone.

How do I remove “iCloud” before shipping my iPhone?

iCloud is software for all Apple devices, including iPhone, iPad and iPods which offer protection to the user.
Unfortunately, if iCloud is still active when we receive it we can’t pay you the full quote from our site because it cost money to remove iCloud.
But luckily you can do it yourself, it’s very easy.

Here’s how you turn off iCloud.

Open “Settings” on your device.
Select “iCloud” in Settings menu.
If Find My iPhone is ON, tap the slider to turn it OFF.
If you are prompted to for a password, enter your iCloud password and tap “Turn Off” to confirm.

That’s it!

Do I need to wipe out my phones memory before sending it in?

We wipe all iPhones  free of charge with a special software solution but clearing the data yourself is recommended.

Do I need to do anything to my iPhone before sending it to you?

We recommend that you remove all user passwords, sign out of all accounts, and take the phone off your account by deactivating it.
That means ensuring the device is not activation locked (iCloud, Google), etc.
Please delete all personal data from your iPhone, remove any SIM cards, and restore your iPhone to factory settings.
It is our policy to destroy any SIM cards we receive for your protection, and we cannot return any that are included in your shipment.
The best is to do a Total Factory Reset.
Go to Settings. Click on “General” and scroll down right to the bottom.
Select then “Reset”
Then Select “Erase all content & Settings”
That’s it!

Shipping

How do I send/ship my iPhone to SellTrade?

The moment you accept our Instant Quotation, we will dispatch a “Welcome Kit” to you.
It should arrive on your side within 2 Business Days.
The “Welcome Kit” includes special iPhone packaging and instructions how so safely send your iPhone to us.

What should I do about the personal data on my iPhone?

We advise you to delete all personal data from your iPhone, remove any SIM cards, and restore your devices to factory settings.

It is our policy to destroy any SIM cards we receive for your protection and we cannot return any that are included in your shipment.

We will also do a Full “Reset” on the device. No data will be left. Please note, this we definitely do, but it’s no guarantee.

What do I do with my SIM card?

We do not need your SIM card in order to trade in your iPhone.
You can remove your SIM card prior to sending us the iPhone.
If you forget, do not worry, we will dispose of your SIM card during our evaluation of your iPhone.

How do I remove “iCloud” before shipping my iPhone?

iCloud is software for all Apple devices, including iPhone, iPad and iPods which offer protection to the user.
Unfortunately, if iCloud is still active when we receive it we can’t pay you the full quote from our site because it cost money to remove iCloud.
But luckily you can do it yourself, it’s very easy.

Here’s how you turn off iCloud.

Open “Settings” on your device.
Select “iCloud” in Settings menu.
If Find My iPhone is ON, tap the slider to turn it OFF.
If you are prompted to for a password, enter your iCloud password and tap “Turn Off” to confirm.

That’s it!

Do I need to wipe out my phones memory before sending it in?

We wipe all iPhones  free of charge with  special software,  but clearing the data yourself is recommended.

Do I need to do anything to my iPhone before sending it to you?

We recommend that you remove all user passwords, sign out of all accounts, and take the phone off your account by deactivating it.
That means ensuring the device is not activation locked (iCloud, Google), etc.
Please delete all personal data from your iPhone, remove any SIM cards, and restore your iPhone to factory settings.
It is our policy to destroy any SIM cards we receive for your protection, and we cannot return any that are included in your shipment.
The best is to do a Total Factory Reset.
Go to Settings. Click on “General” and scroll down right to the bottom.
Select then “Reset”
Then Select “Erase all content & Settings”
That’s it!

Money

How long does it take for me to get paid once you’ve received my iPhone?

Once your iPhone arrives at our warehouse, it typically takes about less than 2 business days for the payment to be issued.
Your payment is guaranteed and secured before you send it off to us via an Escrow Service which is nearly like a Bank.
This way you know it is not a Scam.

Who will pay me my money?

Once your iPhone has been successfully delivered to us & inspected, the Escrow Service will release your money directly in your bank account.

What if I put my wrong personal information for payment or made a mistake with my Bank Details?

If you want to change your payment type, you will have to contact us via email, chat, or phone for one of our representatives to make the changes in the backend.
If you have the wrong address, or any other incorrect personal information associated with your account, you cannot modify that information for an offer that has already been submitted.
This is done for security reasons. You will have to contact us to modify the information for an offer that has already been submitted.
Please email us at: admin@selltrade.co.za

Escrow Services

How can I trust SellTrade for payment?

Without your trust we don’t have a business, so we take this aspect very seriously!
We use an Escrow Service to remove any Risk in doing business with us.
This 100% Guarantees your payment before you ship your iPhone to us.
So what is an Escrow Service exactly?
an Escrow service is a 3d party nearly like a Bank who keeps your money secure until the iPhone have been delivered to us and succesfully inspected.
It’s that simple!

How does Escrow work or What is Escrow anyway?

They a Government Licensed organisation. Nearly like a Bank.
There Job is to make sure the transaction between you and SellTrade is completed – safely and securely!
This way you are guaranteed the payment for your iPhone because we pay them the money before you even send us the iPhone.
Your money for your iPhone gets secured by them and they act as a third party between you and us(SellTrade)
This way they reduce the risk of fraud by acting as a trusted third-party that collects, holds and only disburses funds/money when both Buyers and Sellers are totally satisfied.

How long does it take for me to get paid once you’ve received my iPhone?

Once your iPhone arrives at our warehouse, it typically takes about less than 2 business days for the payment to be issued.
Your payment is guaranteed and secured before you send it off to us via an Escrow Service which is nearly like a Bank.
This way you know this is not a Scam.

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