Our Help Center

General Questions

What is SellTrade About?

When you’re looking to sell your Apple iPhone, it’s good to know that SellTrade is here to provide you with a great price for your old iPhone.
Our iPhone trade-in service provides our clients with the best possible deal.

To sell iPhone handsets here at SellTrade, select the iPhone model and make a few selections after that so that we have your iPhone’s condition and you will get an instant value for your iPhone.
If you’re happy with our price, choose the ‘Sell Now’ option. You will have money in your account in no time.

Don’t forget that at SellTrade we also accept broken or damaged iPhone’s. It should however not be totally destroyed.
Follow the same process as outlined above to send us your damaged iPhone.

At SellTrade you can even sell your brand new iPhone.

We are honoured to be referred by our existing customers to the new ones as we know that satisfied customers are the best source for new business.

Why SellTrade works well ?
  1.  You get an Offer for your iPhone via Online Quotation.
  2.  We deposit your funds(quoted price) at an Escrow Service.
  3.  We send our courier to collect your iPhone.
  4.  We receive your iPhone.
  5.  We Inspect the iPhone within 24 Business hours after delivery.
  6.  If after inspection the iPhone is as described you get your money from TradeSafe.
  7.  This way you are Guaranteed your Payment for your iPhone, and we know that you will send us an iPhone as promised on via our  Online Quotation System.
How can I trust SellTrade for payment?

Without your Trust we don’t have a business, so we take this aspect very seriously!

We use an Escrow Service (TradeSafe) to remove any Risk in doing business with us.
This 100% Guarantees your payment before you ship your iPhone to us.

So what is an Escrow Service exactly?

An Escrow is a 3d party nearly like a Bank who keeps our payment for your iPhone secure until we received your iPhone.

It’s that simple!

I have more than one iPhone to sell?

SellTrade will accept up to two iPhone’s per calendar month for our standard account holders.
If you have more than two iPhone’s to sell, you must wait until the next month to make another sale to us.
We will soon have our Volume Seller account ready to avoid the above limitations.

Please send us a message if you interested in becoming a “Volume Reseller.”

What condition should my iPhone be in for a trade in?

We accept both working and faulty iPhones. 
However, your iPhone must meet the criteria below.

Working phones must:
Power up
Be fully functional
Have no display or damage to the iPhone’s outer casing.
Have no missing or damaged buttons
Have no water damage
Some normal wear and tear are acceptable.

Faulty phones must:
Not be crushed or bent
Have no components missing
Thus we don’t accept destroyed iPhones

Can I cancel my trade in?

If you’ve placed your trade-in order, but haven’t yet posted your iPhone to us, and you change your mind you can then choose not to send it to us. As easy as that.
However, this means you won’t be able to trade in this iPhone with us in the future.

If our couriers already collected your iPhone to us, you won’t be able to cancel the trade in.

If you have any other questions or problems with your trade-in, then please email us at info@selltrade.co.za

Do we accept iPhone's from outside of South Africa?

No. At present, we do not accept shipments from outside of South Africa.

How does Escrow work or What is Escrow anyway?

an Escrow is a government licensed organisation, nearly like a Bank.

They guaranteed the payment for your iPhone because we pay them the money before you even send us the iPhone.

Your money for your iPhone gets secured by them.
They act as a third party between the seller (you) and the buyer (SellTrade)

This way they reduce the risk of fraud and will only disburse the money for the iPhone when both Buyer and Seller are happy with the trade.

Easy as that!

Instant Quotations

How long are quotes valid?

We will honour the quotation for your iPhone for ten business days. 

It is from the time of the checkout until we receive the iPhone from you.
You will be notified by email when your iPhone arrives at our processing centre.

How do I determine the condition of my iPhone?

It is vital to rate the physical and functional condition of your iPhone accurately.
These ratings are crucial to helping us to meet your expectations.
Please read below to decide in what “Condition” bracket your iPhone falls in.

Brand New: Factory Sealed, must still have plastic around the box and box has NOT been open.

Excellent:  Device is fully functional, looks brand new and has NO signs of wear (cracks, scratches, scuffs, marks, etc.).

Good:  Device is fully functional with slight wear such as faint scratches or scuffs (no cracks).

Poor:  Device is fully functional with heavy wear including small cracks that do not interfere with the functionality

Broken:  Device is complete but has functional or physical problems that prevent it from working properly like water damage or a cracked touch screen that interferes with functionality.

Please note:  We do not purchase devices that are severely damaged or destroyed.

What determines my iPhone’s value?

Our researchers gather market data on a daily basis.
It allows us to offer the best price and to make sure you are getting the most up to date and competitive price for your iPhone.

What is a Working & Faulty iPhone?
Working:
Each iPhone should:
  • Turn on and off (with all buttons working).
  • Be fully functional* (cosmetic wear and tear are acceptable).
  • Have a fully functioning iOS (Operating System).
  • Have a working display (without cracks, pixel damage or defects).
  • Fully functional touch screen (without cracks or chips).
  • Have no damage to rear glass or camera lens (no cracks or chips).
  • Not have a bent housing.
  • Not be water-damaged (water indicators must not be red).

Making calls, Wi-Fi, Camera, Video must be fully functional.

Faulty:
Each iPhone should:
  • Be intact – not crushed, bent or snapped in half
  • Not have any missing parts or components

Broken examples: Water damaged, Broken/bleeding LCD (screen), blank display, no power up, faulty/cracked touch screen, defective iOS, etc

All iPhones must be iCloud unlocked.
All iPhones must be from a South African network.
iPhones locked to a network, not from South Africa will not be accepted.

Please see  SellTrade Full Terms of Sale Agreement.

What items can I sell to SellTrade?

You can sell new and used iPhone’s to SellTrade.
Shortly we will accept iPads as well as Android phones and tablets. 

Before Shipping

What should I do about the personal data on my devices?

We advise you to delete all personal data from your iPhone, remove the  SIM card, and restore your devices to factory settings.
It is our policy to destroy any SIM cards we receive for your protection. 
We use specialised software to erase any personal information from your iPhone. No data will be left.
Please note, this we do not guarantee.

What do I do with my SIM card?

We do not need your SIM card to trade in your iPhone.
You can remove your SIM card before sending us your iPhone.
If you forget, do not worry, we will dispose of your SIM card during our evaluation of your iPhone.

Here’s how you turn off iCloud.

Open “Settings” on your device.
Select “iCloud” in Settings menu.
If Find My iPhone is ON, tap the slider to turn it OFF.
If you are prompted to for a password, enter your iCloud password and tap “Turn Off” to confirm.

That’s it!

Do I need to wipe out my phones memory before sending it in?

We wipe all iPhones free of charge with a special software solution but clearing the data yourself is recommended.

Do I need to do anything to my iPhone before sending it to you?

Please delete all personal data from your iPhone, remove any SIM cards, and do a “Total Factory Reset.”
For your protection, it is our policy to destroy any sim cards we receive.

The best is to do a Total Factory Reset.
Go to Settings.
Click on “General” and scroll down right to the bottom.
Select  “Reset”
Then Select “Erase all content & Settings.”
You will need to type in your Apple iCloud password, and then your iPhone will “restart” and do a total reset as well as remove itself from your iCloud account.

That’s it!

Shipping

How do I send/ship my iPhone to SellTrade?

Our courier will collect your iPhone at your home or office.
This will be at no charge to you.

Here’s how you turn off iCloud.

Open “Settings” on your device.
Select “iCloud” in Settings menu.
If Find My iPhone is ON, tap the slider to turn it OFF.
If you are prompted to for a password, enter your iCloud password and tap “Turn Off” to confirm.

That’s it!

Do I need to wipe out my phones memory before sending it in?

We wipe all iPhones free of charge with special software but clearing the data yourself is recommended.

Money

How long does it take for me to get paid once you’ve received my iPhone?

Once your iPhone arrives at our warehouse, it typically takes about less than one business days for the payment to be issued.
Your payment is guaranteed and secured before you send it off to us via TradeSafe. 
This way you know it is not a Scam.

Who will pay me my money?

TradeSafe will release your money directly in your bank account once your iPhone has been successfully delivered to us & inspected. 

What if I made a mistake with my Banking Details?

If you want to change your banking details, you will have to contact TradeSafe via email at “support@tradesafe.co.za”.

Escrow Services

How can I trust SellTrade for payment?

Without your trust we don’t have a business, so we take this aspect very seriously!
We use tradesafe.co.za to remove any Risk in doing business with us.
So what is TradeSafe exactly?
They an Escrow service and act as a 3d party nearly like a Bank who keeps your money secure until your iPhone has been delivered to us and successfully inspected.

It’s that simple!

How does Escrow work or What is Escrow anyway?

They a Government Licensed organisation. Nearly like a Bank.
There Job is to make sure the transaction between you and SellTrade is completed – safely and securely!
This way you are guaranteed the payment for your iPhone because we pay them the money before you even send us the iPhone.
Your money for your iPhone gets secured by them and they act as a third party between you and us(SellTrade)
This way they reduce the risk of fraud by acting as a trusted third-party that collects, holds and only disburses funds/money when both Buyers and Sellers are totally satisfied.

How long does it take for me to get paid once you’ve received my iPhone?

Once your iPhone arrives at our warehouse, it typically takes about less than 2 business days for the payment to be issued.
Your payment is guaranteed and secured before you send it off to us via an Escrow Service which is nearly like a Bank.
This way you know this is not a Scam.

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